Returns and exchanges

We want our customers to be satisfied with their mocmoc products, for this reason we accept returns and exchanges. please read carefully the conditions and how to request it.

conditions:

your purchase must have been made in our online store www.themocmoc.com

to request an exchange or return, the product must not show any signs of use and must be in the same condition in which it was received.

whether for returns or exchanges, mocmoc will not be responsible for shipping costs.

Offered products will not be eligible for exchange or return.

The request must be made by email within 7 calendar days after the product to be exchanged has been received by the customer.

The purchase receipt must be included in the package along with the product to be exchanged or returned.

Changes:

If the new product plus the cost of the new shipment is of a lesser value, the difference will be refunded to the customer in the form of a voucher that will be valid for one year.

if the new product plus the new shipping cost is a higher value, we will send you a link to pay the difference.

Returns:

The reimbursement will be made in the form of a coupon for the value paid for the product (excluding shipping costs). The coupon will be valid for one year.

Procedure:

send us an email to info@themocmoc.com with your request and your purchase receipt attached. This request must be sent within 7 calendar days after the product to be exchanged has been received by the customer.

We will respond to this email with shipping instructions.

Once we receive the package and confirm that the product meets the conditions mentioned above we will contact you, either to send you your coupon or the link to make the payment of the difference if necessary.

If you have any questions, do not hesitate to contact us at info@themocmo.com.